Terms and Conditions

Updated 1 Dec, 2020

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with aliveprocess.com website (including, but not limited to, therapist chat, worksheet feedback and emails) and its affiliated sites (the "Service" or the "Site") operated by Alive Wellness ("us", "we", or "our") the Proprietor of 18 Rock St, Scarborough Queensland 4020.  


Please read these Terms and Conditions carefully before using the Service.


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.


By accessing or using the Service you agree to be bound by these Terms and our Privacy Policy. 

If you disagree with any part of the terms or our privacy policy then you may not access the Service.



Medical Advice Disclaimer

The information contained on aliveprocess.com (including, but not limited to, therapist chat, worksheet feedback and emails) and its affiliated sites (the "Service" or the "Site") is for general information purposes only.


Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.


Alive Wellness and subsidiaries assumes no responsibility for errors or omissions in the contents on the Service.


In no event shall Alive Wellness be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. Alive Wellness reserves the right to make additions, deletions, or modification to the contents on the Service at any time without prior notice.


Alive Wellness does not warrant that the Service is free of viruses or other harmful components.


Alive Wellness its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.


The content of this Site is for informational purposes only. The content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any question you may have regarding a medical condition. If you think you may have a medical emergency, call your doctor or emergency number (US: 911, Europe: 112, Australia: 000, UK: 999) immediately. Aliveprocess.com does not recommend or endorse any specific tests, physician, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by Aliveprocess.com, Aliveprocess.com employees, other contributors appearing on the Site at the invitation of Aliveprocess.com, or other visitors to the Site is solely at your own risk.


The Service provided on this site, including, but not limited to, live chat, worksheets, email, articles, blog posts, forum, tests, online program is designed to support, not replace, the relationship that exists between a patient/site visitor and his/her existing physician, psychologist, therapist or doctor. The information and opinions expressed on this website or in the live therapist chat, are those of the writers or therapists based on their education and experience. The information is designed for informational purposes only. You should not rely on this information as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional.


Do not disregard, avoid or delay obtaining medical or health related advice from your health-care professional because of something you may have read on the Service. The use of any information provided on the Service is solely at your own risk.


The information provided should be examined in the light of individual case-evaluation by the clients' doctors. The website developers take no responsibility whatsoever for adverse consequences experienced by patients using the information provided on this service. We assure you of the best possible efforts in our provisions for those who undergo the online therapy. However, please note that we do not claim to cure each and every case, nor do we guarantee any magical cure. We do not suggest that our online therapy is a replacement or substitute for conventional treatment. Our organisation takes no responsibility for any perceived complications. It is considered that the user has read and agreed to this disclaimer when using our services and any information on this site.


The tests on this website do not provide medical advice. They are intended for informational purposes only. The tests are not a substitute for professional medical advice, diagnosis or treatment/therapy. Never ignore professional medical advice in seeking treatment because of something you have read on this website.


Our online therapy course is a step-by-step self-help program. The feedback you receive in for example the worksheets and in the live chat is NOT to be considered as traditional therapy from a therapist/psychologist. It is only intended as feedback and assistance, so that you can complete the eight-section self-help program yourself.

Therapist Listings/Directory 


For your convenience, we list therapists with a variety of backgrounds and qualifications from all parts of the world. Some of the registered therapists are not CBT practitioners and may not be using evidence-based methods. Make sure to choose a therapist that suits your needs.

The therapists listed are not employees or representatives of Aliveprocess.com. Aliveprocess.com shall not be responsible for the quality of information or the authentication of the services or details given by therapists on the site.

It is each therapist's sole responsibility to ensure that the information is current and accurate. This information includes, but is not limited to, name, address, phone numbers, email addresses, state and types of credentials.

The verified credential seal means that Aliveprocess.com has verified the following:

  • The name and contact details of the professional

  • That the professional's license, if applicable, is valid within the state in which he or she practices

  • That the professional is not subject to any license strictures preventing practice

Aliveprocess.com verifies the information at the time a therapist is initially listed in the directory.

Aliveprocess.com's directory is not intended as a tool for verifying the credentials, qualifications, or abilities of any therapists it lists. Inclusion in Aliveprocess.com's directory does not imply recommendation or endorsement nor does omission from it imply Aliveprocess.com disapproval. Aliveprocess.com does not warrant or represent that Aliveprocess.com's directory or any part thereof is accurate or complete. Aliveprocess.com disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.


If you find any of the information to be inaccurate, please let us know by emailing: hello@aliveprocess.com


You assume full responsibility for the communications with any therapist you contact through Aliveprocess.com. Aliveprocess.com shall, in no event, be liable to you or to anyone for any decision made or action taken by you in the reliance on information provided on the website.


By using this site you accept the terms and conditions of this disclaimer. You agree that any use you make of a therapist's services is at your own risk and that Aliveprocess.com is not responsible for any damages or losses resulting from your reliance on such services.


If you have any questions or concerns regarding a therapist's contact details and/or licensure information, please contact the person in question for verification. If you come across any misstatements, please contact us by chat or email.

Reliance on Information on Site 


We have no obligation to, and you should not expect us to, review content on our Site, including User Contributions (defined below) or contributions by our independent contributors.


About our Contributors


Alive Wellness seeks out content providers in particular subject matters as independent contractor contributors to the Site. Alive Wellness does not represent or guarantee that any contributor has achieved any particular level of expertise or knowledge or has any specific qualifications or credentials, without limitation, as to the subject matter to which their contributions relate. To the extent we refer to each of these contributors as an expert, you must understand we rely on the information they provide us and we are not obligated to independently verify or attempt to confirm any information they provide, nor their qualifications or credentials. Alive Wellness also is not obligated to monitor or independently research or verify any content they contribute. Contributors, even if characterised as expert, are not employees of Alive Wellness or its affiliates and Alive Wellness cannot and does not represent or warrant the accuracy, completeness or truthfulness of the qualifications or credentials of any contributor, nor of any other users of the Site.


Please do not rely on Site content, including User Contributions and content from our independent contractor contributors. Content is provided for general information purposes only and can never take into account your unique, personal circumstances and needs. You acknowledge and agree that any reliance or actions you take in violation of your agreement with us shall be at your sole and exclusive risk and Alive Wellness shall have no responsibility or liability to you whatsoever. You also acknowledge and agree that communications on or through the Site, whether with content providers or other users, are at your own risk and are not covered by any privilege or confidentiality obligation that might apply if you were to obtain your own professional advice (e.g., doctor-patient).

Content That You Make Available On The Site

User Contributions

The Site may contain review forms, message boards, chat rooms, personal web pages or profiles, forums, bulletin boards and other interactive features (collectively, "Interactive Services") that allow users to post, submit, publish, display or transmit to other users or other persons (hereinafter, "post") content or materials (collectively, "User Contributions") on or through the Site.

If you voluntarily disclose personal information (e.g., user name, email address) on the Site, such as on a forum, chat room or on any other user or member-generated pages, that information can be viewed in search engines, collected and used by others and may result in unsolicited contact from other parties. We advise that you not post any personal or other sensitive information on our Site.

Any User Contribution you post to the Site will be considered non-confidential and non-proprietary. By providing any User Contribution on the Site, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.

You represent and warrant that:

  • You own or control all rights in and to the User Contributions and have the right to grant the license granted above to us and our affiliates and service providers, and each of their and our respective licensees, successors and assigns.

  • All of your User Contributions do and will comply with these Terms of Use.

You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you, not the Company, have full responsibility for such content, including its legality, reliability, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Site.

Monitoring and Enforcement; Termination

We have the right to:

  • Remove or refuse to post any User Contributions for any or no reason in our sole discretion.

  • Take any action with respect to any User Contribution that we deem necessary or appropriate in our sole discretion, including if we believe that such User Contribution violates the Terms of Use, including the content standards below, infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Site or the public or could create liability for the Company.

  • Disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.

  • Take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Site.

  • Terminate or suspend your access to all or part of the Site for any or no reason, including without limitation, any violation of these Terms of Use.

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information related to anyone posting any materials on or through the Site. YOU WAIVE AND HOLD HARMLESS THE COMPANY AND ITS AFFILIATES, LICENSEES AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY ANY OF THE FOREGOING PARTIES DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY/SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES.

However, we cannot and do not undertake to review all material before it is posted on the Site, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.

Content Standards

These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. Without limiting the foregoing, User Contributions must not:

  • Contain any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable.

  • Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

  • Infringe any patent, trademark, trade secret, copyright or other intellectual property or other rights of any other person.

  • Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use and our Privacy Policy. 

  • Be likely to deceive any person.

  • Promote any illegal activity, or advocate, promote or assist any unlawful act.

  • Cause annoyance, inconvenience or needless anxiety or be likely to upset, harass, embarrass, alarm or annoy any other person.

  • Impersonate any person, or misrepresent your identity or affiliation with any person or organisation.

  • Promote commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising.

  • Give the impression that they emanate from or are endorsed by us or any other person or entity, if that is not the case.

Prohibited Uses of the Site


You are not allowed to use our services, if you are feeling suicidal or are in immediate crisis.


If you’re having suicidal tendencies, or experiencing any symptoms that significantly impact your thinking, safety or the safety of those around you, you agree to seek immediate help offline and not use this site. These resources can provide you with immediate help worldwide.


We cannot be held accountable for those with suicidal tendencies, thoughts, or actions.

We cannot be held accountable for any of your actions.


You must be at least 16 years old to use our services.


Here are some of the many available external resources for children:

Love Our Children USA (List of National and Local Resources)

Child Help USA (National Child Abuse Hotline)

Kids Help Canada (Call, Chat or Email)

Kids Help UK (Call, Chat or Email)

Kids Help Australia (Call, Chat or Email)

You may use the Site only for lawful purposes and in accordance with these Terms of Use. You agree not to use the Site:

  • In any way that violates any applicable federal, state, local or international law or regulation.

  • For the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise.

  • To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter" or "spam" or any other similar solicitation.

  • To impersonate or attempt to impersonate Heidi Shannon, a Heidi Shannon employee, another user or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing).

  • To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which, as determined by us, may harm Heidi Shannon or users of the Site or expose them to liability.

Additionally, you agree not to:

  • "Scrape" or disaggregate data from the Site (whether by manual or automated means) for any commercial, marketing, or data compiling or enhancing purpose.

  • Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.

  • Attempt to gain unauthorised access to, interfere with, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site.

  • Otherwise attempt to interfere with the proper working of the Site.



If you wish to purchase any product, service or subscription made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.


You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.


By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.


Some banks may add a cross-border fee to your purchase.


We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.


We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

Availability, Errors and Inaccuracies


We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.


We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to transfer you to a new therapist, change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.


Private Therapies


If your subscription includes private therapy, it means your support package will be included in your private proposal. You first need to apply for a custom proposal package to suit your needs. Please notice that even though our therapists do their best of replying within 24 hours, there are no guarantees. If you experience any delays, please contact us. If you are in immediate crisis - don't use this site. These resources can provide you with immediate help worldwide.


Community Forum 


If your subscription includes the community forum, it will be monitored by an administrator. The administrator will respond to any questions within 48 hours excluding weekends and public holidays.


Contests, Sweepstakes and Promotions


Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.



Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a weekly, monthly, bi-monthly, quarterly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.


At the end of each Billing Cycle, your Subscription will automatically renew unless you cancel it or Alive Wellness cancels it. You may cancel your Subscription renewal either through your online subscription page or by contacting Alive Wellness customer support team: www.aliveprocess.com (click the help icon).


A valid credit card, is required to process the payment for your Subscription. You shall provide Alive Wellness with accurate and complete billing information including full name, address, state, zip or postal code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize Heidi Shannon to charge all Subscription fees incurred through your account to any such payment instruments.


Should automatic billing fail to occur for any reason, Heidi Shannon will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.


Statement descriptor on your card statement when paying using PayPal is PAYPAL, PAYPAL INTERNET or similar to that. Statement descriptor when paying using credit/debit card is www.aliveprocess.com or Alive Wellness or similar to that.

Payments and Refunds


Our services are subscription based or one off free. This means that you will be charged a one off fee or weekly, monthly or bi-monthly (depending on the selected subscription plan), until you have canceled your subscription. You may cancel your subscription at any time and you will not be charged again. To cancel or to make changes to your subscription, contact us hello@aliveprocess.com

You may pay using any major credit/debit card or PayPal. All payments are made using SSL encrypted connections (https) for maximum security. Our payment service providers will never share your credit/debit card details with us or any other third party.


You can cancel your subscription at anytime and once cancelled your access to the program is immediately revoked.


Refund Policy

We have a 30 or 60-day money-back guarantee from the date of your first subscription payment. However, you are only entitled to a partial refund during the 30 or 60-day money-back guarantee if:

  • You have completed the modules and the worksheets 

  • You have attended the weekly live calls 

  • You have posted your concern in the community forum 


Can I receive a refund if I forget to cancel my subscription?



If you have any questions about refunds, or wish to request a refund, please contact us: hello@aliveprocess.com


Please note that when you send payments directly to an external therapist (as opposed to our standard checkout routine), other refund policies may apply.



Free Trial


Alive Wellness may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").

You may be required to enter your billing information in order to sign up for the Free Trial.


If you do enter your billing information when signing up for the Free Trial, you will not be charged by Alive Wellness until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.


At any time and without notice, Alive Wellness reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.

Fee Changes


Alive Wellness, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle for new users however previous users will have no change to the fee they agreed to pay on sign up.




When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.


You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.


You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorised use of your account.


You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorisation, or a name that is otherwise offensive, vulgar or obscene.

Alive Recommended Therapists and Wellness Professionals


As therapists, coaches and wellness professionals (known for the purposes of this agreement as ‘therapists’) you are not Alive Wellness' employees nor agents nor representatives, but an independent provider.


Alive Wellness' role is limited to enabling the services of the therapist while the therapist’s services themselves are the responsibility of the therapist who provides them.


It is your sole responsibility as a therapist to ensure that you only give your services to people you are allowed to give your services to, depending on local, state or national restrictions.


As a therapist, you could be a Covered Entity for purposes of compliance with the Health Insurance Portability and Accountability Act of 1996, Public Law 104191 ("HIPAA"), and you may also be subject to similar state laws. Aliveprocess.com is a technology provider, not a Covered Entity. While use of our technology is designed to provide security of information as we make no warranty or representation that compliance with this Agreement or use of its products or services will be adequate or satisfactory to fully comply with HIPAA or state privacy laws.


Your responsibilities and liabilities


It is your sole responsibility as a therapist to ensure that the contact and licensure information in your user profile is current and accurate. This contact information includes, but is not limited to, name, address, phone numbers, email addresses, states and types of licensure. Changes to your contact information can be made in the personnel section of our website.


It is your sole responsibility as a therapist to ensure that you have legal coverage in case there is litigation etc.


More information can be found in our disclaimer. 




Being a therapist, our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.


By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.


You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Intellectual Property and Copyright


The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Alive Wellness and its licensors. The Service is protected by copyright, trademark, and other laws of Australia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Alive Wellness. All abuse will be reported.


You are free to write texts about our services and link to our site. To learn more about copyright rules, please visit: http://wipo.int/copyright/en/.

Third Party Links, Advertisements, Websites and Content


Our Service may contain links to third-party web sites or services that are not owned or controlled by Alive Wellness. 


alive Wellness has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Heidi Shannon shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.


We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.



We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, simply contact us at hello@aliveprocess.com.


Your Indemnification of Us


You agree to indemnify, defend and hold harmless Alive Wellness, and its officers, directors, owners, employees, agents, information providers, affiliates, licensors and licensees (collectively, the "Indemnified Parties") from and against any and all liability and costs, including, without limitation, reasonable attorneys' fees, incurred by the Indemnified Parties in connection with any claim arising out of (a) any User Contributions, or (b) breach by you or any user of your account of these Terms of Use or any representations, warranties and covenants contained in these Terms of Use. You shall cooperate fully and reasonably in the defense of any such claim. Alive Wellness reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.


Waiver and Severability


No waiver by Alive Wellness of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Alive Wellness to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire Agreement


The Terms of Use constitute the sole and entire agreement between you and Alive Wellness with respect to the Site and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Site.







In no event shall Alive Wellness, nor its directors, employees, partners, therapists, independent contractor contributors, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.



Governing Law


These Terms shall be governed and construed in accordance with the laws of Australia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.




We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Support, Forum and Worksheets - Live Support


We promote a friendly approach in the forums and when writing in the worksheets.


You are not allowed to use any of our services when under the influence of alcohol or any other drugs. If for some reason, you don't agree with your therapist's comments or need some other feedback, please email us at: hello@aliveprocess.com




After registration, you will receive our newsletter. If, afterwards, you no longer want to receive our newsletter, just reply: "no newsletter" or click on the unsubscribe link in the email.


SSL Secure Website


All pages on our website are SSL encrypted for maximum security. The usage of SSL technology ensures that all data transmitted between the web server and your browser remains encrypted.


Privacy Policy


By accessing or using the Service you also agree to be bound by our Privacy Policy. If you disagree with any part of the terms or our privacy policy then you may not access the Service.


Contact Us


This Site is owned and operated by Heidi Shannon, located at 18 Rock St, Scarborough Queensland 4020. 

All other feedback, comments, requests for technical support and other communications relating to the Site should be directed to: aliveprocess.com (click help icon).

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If you or any other person are feeling suicidal or are in immediate crisis - do not use this site. These resources can provide you with immediate help worldwide.


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